ITIL 4 Strategist: Acquiring and Managing Cloud Services
About Course
The ITIL® 4 Acquiring and Managing Cloud Services qualification is intended to provide candidates with
best practice guidance on how to use the capabilities offered by the cloud to identify and pursue opportunities, manage risks, and achieve their desired business outcomes. It is also intended to provide the candidate with the practical skills and knowledge necessary to create, align and integrate key concepts of the ITIL framework to the cloud consumer journey.
The ITIL® 4 Acquiring and Managing Cloud Services examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Acquiring & Managing Cloud Services publication to align and integrate key elements of the ITIL framework such as the Guiding Principles and the Service Value Chain with a ‘cloud services user journey’.
Certificate: ITIL® 4 SPECIALIST: ACQUIRING & MANAGING CLOUD SERVICES
Governing Body: AXELOS
Examination Body: PeopleCert
Course Outline
Key Concepts Of Cloud
- Introduction to Cloud
- Types of Cloud Solution
- Governance and Shared Responsibility
- The Cloud Consumer Journey
Explore: Can The Organization Benefit From Cloud?
- Cloud’s Role in Strategy
- Cloud Strategies
- Setting the Strategic Scope
- Cloud Strategic Positioning
- Value: Outcomes, Costs, and Risks
- Formulating the Initial Cloud Strategy
Engage: Meeting A Cloud Service Provider
- Understanding the CSP Landscape
- Types of Services to be Considered
- Defining Requirements for Cloud Services
- Request for Information and Proof of Concept
- Conducting a Cloud Readiness Assessment
- Engaging with Cloud Service Providers
- Reviewing the Cloud Strategy and Cloud Service Requirements
Offer: Selecting The Right Services And Service Provider
- Minimum Return on Investment (ROI)
- Communicating Requirements
- Request for Proposal
- Reviewing Proposals
- ROI of Proposed Cloud Services
- Business Case for Cloud Services
Agree: Negotiating And Planning
- Agreeing and Planning Value Co-creation
- Negotiating and Agreeing to a Cloud Service
- Cloud Service Agreements
- Shared Responsibility Model
- Roles and Responsibilities Map
- Charging Models
Onboard (And Offboard): Moving To The Cloud
- General Considerations for Onboarding
- Migrating to Cloud as a Part of an Onboarding Initiative
- Security and Compliance Considerations
Co-Create: Enabling Value
- Operating Model Alignment
- Value Co-creation Map for Cloud
- Value Co-creation Drivers in Practice
- Managing the Optimization of Cloud Service Consumption
- Managing Cloud Service Quality
- Using Cloud Tools for Value Co-creation
Realize: Measuring and Improving
- Maintaining Operating Model Alignment
- VUCA and the Value Co-creation Map
- Continual Improvement and the Value Co-creation Map for Cloud