ITIL 4 Specialist: Create, Deliver and Support
About Course
Master ITIL 4 Specialist skills in creating, delivering, and supporting IT services with our comprehensive course.
The exam voucher is included in the course package.
Course Outline
Course Introduction
- Definition
- Introduction ITIL 4 specialist
Service Value System To Create, Deliver And Support Service
- Organizational structure
- Workforce planning and management
- Employee satisfaction management
- Importance of cultural fit
- Continual improvement culture
- Customer-oriented mindset
- Big Data
- RPA Technologies
- Goals and Value Measurement
Value Streams to Create, Deliver and Support
- Value stream to create, deliver and support services
- Describing a step of the value stream
- Decide whether to invest in the new service
- Design and architect the new service to meet customer request
- Seven key steps of journey from demand to value
- Obtain a fix from the specialist team
Create, Deliver and Support Services
- Managing Queues
- Work Prioritization
- Requirement for service components
- Key takeaways