ITIL 4 Specialist: High Velocity IT
About Course
Enhance your IT operations with the ITIL® 4 Specialist: High Velocity IT certification. This course is designed for IT professionals aiming to maximize their organization\’s digital capabilities, focusing on speed, agility, and lean practices. Learn to leverage modern technologies, improve workflows, and deliver superior value to customers swiftly. Ideal for those in IT management, service management, and digital transformation roles. Boost your team\’s performance and stay ahead in the fast-paced digital world. Enroll now and transform your IT service delivery! Course Outline
Module 1: Understand Basic Concepts
- Digital organization, High velocity IT, Digital/ IT transformation, Digital product/ technology
- Understand when the transformation to high velocity IT is desirable and feasible
- Understand the five objectives associated with digital products to achieve
Module 2: Understand the Digital Product Lifecycle
- Understand how high velocity IT relates to the four dimensions, service value system/ chain and digital product lifecycle
Module 3: Understand the ITIL Guiding Principles for Delivering High Velocity IT
- Understand Ethics, Safety culture, Lean culture, Toyota Kata, Lean / Agile, etc.
- Know how to help get customer’s job done
- Trust and be trusted
- Continually raise the bar, accept ambiguity and uncertainty
- Commit to continual learning
Module 4: Know How to Contribute to Achieving Value with Digital Products with the Following Practices
- Portfolio management
- Relationship management
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
- Service design
- Service desk
- Information security management