ITIL® 4 Practitioner: Monitoring and Event Management
About Course
ITIL® 4 Practitioner: Monitoring and Event Management focuses on optimizing the monitoring and event management processes within IT service management frameworks. This course delves into techniques for effectively monitoring IT services, identifying and managing events, and leveraging data to improve service quality and reliability. Participants gain practical skills to proactively detect, diagnose, and resolve issues, ensuring smooth operation and alignment with organizational goals.
The exam voucher is included in the course package.
Course Outline
General information
- Purpose and description
- Terms and concepts
- Scope
- Practice success factors
- Key metrics
Value streams and processes
- Processes
- Value stream contribution
Organizations and people
- Roles, competencies, and responsibilities
- Organizational structures and teams
Information and technology
- Information exchange
- Automation and tooling
Partners and suppliers
Capability assessment and development
- The practice capability levels
- Capability self-assessment
- Monitoring and Event Management capability development