EXIN SIAM™ Professional

OVERVIEW

EXIN SIAM™ Professional tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts. The certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organization. It also looks at the knowledge and skills required to navigate the 4 stages of the SIAM roadmap

TARGET GROUP

SIAM™ Professional is ideal for professionals who want to improve and extend their Service Integration and Management knowledge. This makes it very interesting for Service Managers and Practitioners, Service Provider Portfolio Managers, Process Manage.

DURATION : 2 DAYS

CERTIFICATE : EXIN SIAM™ Professional.

LEARNING OUTCOME

Upon successful completion of this course, participants should be able to:

➢ Establish a governance framework based on SIAM practices.
➢ Perform an organization assessment to better determine and establish a plan and promote improvements.
➢ Determine the key elements to perform a SIAM implementation.
➢ Design and build up a SIAM model for different environments and organizations.
➢ Lead a SIAM implementation.
➢ Select different approaches to implement SIAM.
➢ Use organizational change management to boost the SIAM implementation.
➢ Improve the organization’s SIAM ecosystem at every stage.
➢ Manage and continuously improve multiple processes based on SIAM.

COURSE OUTLINE

Discovery and Strategy
➢ Elements of a SIAM governance framework.
➢ Analysis of the current situation.
➢ Key elements of a SIAM strategy.
➢ Design a detailed SIAM model.
➢ Plan a SIAM implementation.
➢ Different scenarios supporting a SIAM implementation.
➢ Ongoing organizational change management.
➢ Operate, assure, and improve a SIAM ecosystem.
➢ SIAM Practices Across the Stages
➢ Application of SIAM practices.