ITIL 4 Strategist: Direct, Plan and Improve

Categories: ITIL 4

About Course

The ITIL 4 Strategist: Direct, Plan and Improve (DPI) module is designed for IT professionals seeking to advance their strategic planning and continuous improvement skills. This course provides a practical and strategic approach to planning and delivering continual improvement with the necessary agility. It is ideal for IT leaders, managers, and practitioners involved in shaping and influencing the direction and strategy of their organization.

The exam voucher is included in the course package.

Course Outline

Course Introduction

Definition
Introduction ITIL 4 strategist, direct and improve

Key Concepts of Direct, Plan and Improve (DPI)

Direction
Policies and guidelines
Risks and Controls
Planning
Improvement
Governance, compliance and management
Applying the guiding principles
Operational model
Value, outcome, costs and risks

Key Principles and Methods of Direction and Planning

Key principles
Strategy and cascading goals and requirements
Effective policies, controls and guidelines
Decision making at the right level

Governance, Risk and Compliance

Structures and methods for decision making
Governance of service provider
Roles of risk management

Continual Improvement

Continual improvement in culture and organization
The continual improvement model
Action plan
Measurement and reporting in continual improvement
Analysis
Gap
SWOT
Change readiness
Customer or user satisfaction
SLA achievement
Communicating and Advocating for a business case

Communication and Organizational Change Management

Principles
Communication methods and media
Defining and establishing feedback channels
Stakeholders
Establishing effective interfaces across the value chain

Measurement and Reporting

Key concepts
Defining and using measurement and reporting
Reasons for measuring
Types of measurement
Relationship between measurement and behaviour
Balanced scorecard
Success factors and KPI

Value Streams and Practices

Value stream mapping
Types of waste
Measurement and the four dimension
Measurement of partners and suppliers
Measurement of value stream processes
Process metrics
Workflow metrics

Strategic Direction: Understand the key concepts and principles of directing IT and business strategies.
Learn how to align IT strategies with business objectives to drive organizational success.
Planning Techniques: Master the methodologies and tools for effective IT and business planning.
Gain insights into risk management and resource optimization to ensure efficient plan execution.
Governance and Compliance: Learn how to implement robust governance frameworks to maintain compliance and control.
Understand the roles and responsibilities necessary for effective governance.
Continual Improvement: Discover the practices and techniques for driving continual improvement within your organization.
Learn how to identify improvement opportunities and implement changes that deliver real value.
Measurement and Reporting: Develop skills to measure and report on the effectiveness of IT services and improvement initiatives.
Learn how to use data and metrics to inform decision-making and demonstrate value.
Communication and Organizational Change Management: Enhance your communication skills to effectively convey plans and improvement initiatives.
Understand how to manage organizational change and gain stakeholder buy-in for new strategies.
Agility and Flexibility: Learn how to incorporate agility into your planning and improvement processes to respond to changing business needs.
Understand how to balance stability with flexibility to support innovation and growth.
Tools and Techniques: Gain practical experience with industry-standard tools and techniques used in strategic planning and improvement.
Learn how to apply these tools to real-world scenarios to drive continuous improvement.

About Course

What Will You Learn?