ITIL 4 Foundation

Course Next Start Date: 

The ITIL® 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.​ The ITIL® 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. The qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.

The exam voucher is included in the course package.

Duration 3 Days

Certificate ITIL® 4 Foundation

Governing Body AXELOS

Examination Body PeopleCert

​Course Outline

Key Concepts of Service Management​

• Definition​
• Key Concepts of Creating Value with Services​
• Key Concepts of Service Relationships​​

ITIL Guiding Principles​

• Nature, Use and Interaction of the Guiding Principles​
• Use of Guiding Principles​​

The Four Dimensions of Service Management​

• Organizations and People​
• Information and Technology​
• Partners and Suppliers​
• Value Streams and Processes

The ITIL Service Value System​

• Guiding Principles​
• Governance​
• Service Value Chain​
• Practices​
• Continual Improvement​

Service Value Chain​

• Interconnected Nature of the Service Value Chain and How this Supports Value Streams​
• Purpose of Value Chain​

Key ITIL Practices​

• Purpose of the ITIL Practices​

Other ITIL Practices​

• Detail of ITIL Practices